Frequently Asked Questions
Everything you need to know about your luxury lingerie experience.
How do I determine my correct bra size?
We recommend visiting our comprehensive Fit Guide available on the website or booking a virtual fitting appointment with one of our specialists to ensure the perfect contour and support.
What is your return policy for delicate items?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygienic reasons, certain items like hosiery and adhesive products are final sale.
How should I care for my silk and lace lingerie?
To preserve the longevity of your garments, we strongly recommend hand washing in cold water with a gentle lingerie wash and laying flat to dry. Avoid machine drying at all costs.
Do you offer international shipping?
Yes, Journelle ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.
Can I change or cancel my order after it has been placed?
Since we strive to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of order placement. Please contact our customer care team immediately for assistance.
Are gift wrappings available for special occasions?
Absolutely. You can select our signature gift packaging option at checkout, which includes a luxury box, tissue paper, and a personalized ribbon for a sophisticated presentation.